If you have a question that you can not find the answer for
here, please let us know at
include as much detail as possible and the PFDiagnoseSession.log in the diagnostics folder should also be attached
IMPORTANT! If PF-Diagnose will not even start, you need to run the vcredist_x86.exe inside the folder vcredist x86 found on your disc
This will install libraries that are needed for PF-Diagnose to start. VCREDIST are Visual C++ Redistribution Libraries from Microsoft.
|
Q) I have a new version that uses a license file, How do I register it?
The latest versions use a license file, the format for registering was changed because there were too many problems with the previous registration model. For instructions on how to register, read the PDF file Installing and Registering located either on the CD or in the ZIP file you downloaded. It will explain what file you need to send to PF Support to register the software. Q) I bought PF-Diagnose from a friend, how do I register it? PF-Diagnose licenses are not transferable, you must purchase your own copy from an AUTHORISED reseller. Q) I am not getting much data, what is wrong? A) Nothing is wrong, you will se a limited amount of data by default, With PF-Diagnose, you can request any listed PID and if it is available, it will be displayed. This is done by checking the box to the left of the PID. As long as the box remains checked, PF-Diagnose will continue to request that data. In OBD-II editions, while connected in OBD-II mode, if the box is unchecked, the data stops updating. In J1708 or J1939, Data is updated until the key is turned off therefore you should only keep the box checked until you see data appear then uncheck it to reduce CPU Usage. There is a checkbox in the header, it selects all checkboxes. If you want to see the maximum amount of data, after you connect to the vehicle, select this box. It will check off all boxes and a request will be sent for ALL PIDs, This will slow down the response time however. In J1708 or J1939 mode, uncheck the box after 30 seconds to reduce CPU Usage. In OBD-II Mode check only the boxes next to the data of interest, usually the same as the graph PIDs. TIP: J1939 or J1708 Check this box for 30 seconds
OBD-II Mode, select the 6 boxes that you need and select the same PIDs for the graph Q ) I entered my Key, select I AGREE and exit but it is not registered when I restart? A ) POSSIBLE REASONS WHY A KEY DOES NOT REGISTER
Q. I get an ERROR "heavy truck diagnostics has stopped working..." What do I do?
A. This is usually because you are running a Windows 32 program on Windows 64 bit or an XP program on Windows 7 For VISTA ISSUES CLICK HERE
To correct this use compatibility Mode. Here is how: 1) Right click on the PF-Diagnose icon 2) Select Compatibility Mode 3) Select Windows XP and Run as Administrator
Windows Vista security (UAC User Account Control ) is preventing some of the new functions. We made a few changes to authorize those functions in Vista. Download the update 1.1.0.17 or newer from the VERSIONS PAGE. If you need a new key, please contact support and a replacement key will be emailed out to you right away.
Q. What are the system Requirements?
PF-Diagnose will work on a variety of PCs from Tablets
To Laptops
as long as these basic requirements are met:
A. Software:
TESTED COMPUTERS
PF-Diagnose Diagnostic Adapter
Also see Adapter Protocol List.
THIS ILLUSTRATION SHOWS A TYPICAL SETUP
Q. Why is the response so slow? A. Several things can cause a lag time or slow response. Computer Speed is the main one because it can cause buffer overflows in your adapter simply because the messages are coming into the laptop faster than your laptop can process them., we recommend a dual core processor and 2 megs of ram min. Another factor is the video processor, since it is impossible to change the video processor in your laptop, changing settings to reduce overhead can also lessen the problem. In the Settings under Measurements, Turn Off Wide Lines, if available, Wide lines eat up Video RAM. Try turning Legend on and off and reduce the number of lines you display can all help. Also uncheck PIDs in the Data View, You should only check the PID or SPNs you need and once they appear, uncheck the box unless in OBD-II, if they don't appear after 10-15 seconds, uncheck the box anyway as they are either in error or unavailable. Also the datalink adapter can cause slow response, The specifications needed are met with the adapter we supply, the SU Enterprises IC4, or the Dearborn DPA4/4+. Other adapters may exceed these specifications or not quite live up to them and therefore slow down the data because of buffer overflows. Try another adapter. In our next release we will be adding Buffer Flushing in the RP1210 section and that will help a lot for slower PCs
Q. I can't connect my Nexiq USB-Link? A. The Nexiq USB-Link works quite well as long as you select "NEXIQ Technologies USB-Link USB-Link" Also see Adapter Protocol List. .
Q. Why are the needles off-center in Windows Vista? A. There is a setting in windows vista for large icons and screen fonts, set this back to normal, if you changed it to see web pages, Internet explorer has a feature to enlarge fonts that does not affect other software.
A. Not in this version, Version 1.0 is a diagnostic tool only, it does not write any permanent changes to the ECM, you can view all available parameters but not change them. You can erase fault codes... We are working on adding limited parameter change features to future updates but no timeline has been set for these added features.
Q. Will it work on my Dodge Pickup Truck with a Cummins? A. Vesions 1.0 through 1.1 of PF-Diagnose does not support OBD-II therefore the answer is No. YES If you have Version 1.2 and later (Full edition) will connect to your pickup truck as long as you have a J2534 adapter Also see Adapter Protocol List.
Q. Why does my data or fault code screen look different, why are columns missing? A. The columns can be adjusted to suit the individual user, in some cases, after installing the product, the columns are set too wide or are one on top of another, this can be easily corrected by adjusting the affected columns. To do this follow these steps:
Slide bar A until you see the column divider B Left click and hold on the divider and drag it to the desired width
If a column is missing, it is likely on top of another column, you will see a double bar cursor when you place the cursor over the divider
Click with the left mouse button and hold while dragging to the right to expand the overlapped column, continue until the desired width is obtained, your columns will be remembered after this is done
Q. Does your adapter work with other RP1210 Software such as OEM Software? A. Our adapter is RP1210A, That is the standard we use to connect with it. It has been tested on a variety of OEM programs however we do not make the adapter, adapter driver, or other OEM Software therefore we only guarantee that the PF-Diagnose adapter will connect on J1708 and J1939 with PF-Diagnose Software. Our Adapter is similar to the Eaton MD-100 Adapter made by the same company The drivers for the Eaton MD-100 or MD-300 will also work on our adapter and can be obtained from here. Eaton MD-100 Communication Driver This driver may improve connectivity with other software, simply install it and select the Eaton MD-100 driver while using the PFD-100A3 adapter... it is not required for use with PF-Diagnose and is not covered by our support therefore use at your own discretion.
Q. What is the warrantee on your adapters? A. We will replace a defective adapter within 90 days of purchase, If the defective adapter has been damaged through abuse, it will be shipped back collect. We do not offer refunds, exchange only.
Q. When I use a Serial to USB adapter, PF-Diagnose can not find my datalink? ERROR MESSAGE RP1210_READMESSAGE ERR_INVALID_CLIENT_ID Check your adapter 129 A. PF- Diagnose needs to be told where to find your adapter, this is done by the driver settings for your device. If you selected a driver that is incorrect or if you selected a COM port for a serial type adapter and the com port is incorrect, or if the vehicle key is not in the RUN position and finally if there is a problem with your datalink, this error will occur.
RESOLUTION:
Make sure the key is in the RUN position. If PF-Diagnose connects to other vehicles just not this one, check the vehicle datalink and power at the data port.
Select the correct Adapter again in Setup or if you have the correct adapter, confirm that the serial port is set up correctly when using a Serial to USB adapter. (SEE BELOW) or see the section on this page for Serial to USB adapter for Windows 7
Do not use the Serial to USB Adapter if your Laptop already has a serial port for COM1 and or COM2, use the built-in ports instead.
Datalink adapters can sometimes only be set to COM1 or COM2, when a Serial to USB adapter is first installed it selects a com port that is usually 5 or higher. You need to set the adapter to COM1 or COM2, to do this enter Control Panel, Select System
Then select Hardware, Then Device Manager
Select Com Ports then select Prolific USB-to-Serial Comm Port
Right click on it and select Properties
Select Port Settings then Advanced
Select the Com Port Number combo box and change the port to COM1 or COM2 (Only if your laptop does not have a serial port already) If you PC has a legacy serial port, use it and not the adapter.
Select OK and exit out, your adapter should now be seen by PF-Diagnose.
IF you are using a serial Protocol adapter connected to a USB-to-Serial adapter, you must select COM1 or COM2 and not USB in PF-Diagnose for that adapter
Finally, Check your datalink, The RED light on the adapter indicates power but does not all adapters indicate data on the data bus. If the bus is damages or if the ECU is not powering up, you will get this error.
A. This is a security issue with PayPal, We recently moved our website to another server, you need to connect directly to that server so the links will connect properly, you can do that by changing your favourites to connect to http://www.pocketfleetdiagnosticsolutions.com/ or by clicking HERE to go back to the download page and retry.
Q. I do not have a PayPal Account, is there another way to pay?
A.
PayPal also accepts most major
credit cards without you having
to setup an account with PayPal
and that is why we use them.
contact
Q. I am supposed to get OEM Codes but I have a fault code that reads "Unknown Fault", why? A. The database determines what the code definition is based on the code value and the manufacturer, in some cases, the manufacturer is not retrieved from the module so we provided a drop-down box where you can select it. Once selected, wait 5-10 seconds and the code should change if it is in the database. For example, when hooking to a Freightliner with a Mercedes engine, and you see a fault Multiplex, unknown fault. and you look in the engine model box and it has MRCBN or is empty, select a model that has FRGHT in it and then select the fault tab again and wait, the fault should change to the correct description.
If not, Although we have thousands of code definitions in the database, there are always codes we will not have definitions for, these codes are not assigned by the society of automotive engineers and are what is referred to as proprietary. you may have to contact an authorized dealer for the module to get the definition of that code.
Last, if you purchased the less expensive SAE Only version, the OEM specific codes will not be available, you will need to upgrade to get them. The SPN, PID or SID and FMI will be correct and can be looked up in the Maintenance manual in some cases.
Q. Why are there no counts for the fault code? A. If you are seeing the first occurrence of a code, the counts may read 0 or 1, in some cases, counts data is not recorded by the module so for example in a Pre-2009 International engine, counts may not be available and therefore you will always see 000 as the counts
Q. Why do engine or ABS codes not erase, I hit erase codes, a couple boxes pop up but the codes come back? A. Because PF-Diagnose reads from all modules at the same time, those modules have priority as specified by the SAE standards, this sometimes causes PF-Diagnose to not be able to send the erase command before a new series of faults are sent by the module. Try again, You can always try the ERASE ALL command and erase all faults on all modules as this has a higher priority. Note, Active Codes can be erased but will return instantly and also be aware that when ABS codes are erased, the ABS warning lamp stays illuminated until you drive the vehicle a short distance.
Q. Why is the ABS light on in the dash after I erased all the codes? A. When you erase ABS codes, the vehicle needs to be driven a few hundred feet at 5 MPH or so before the ABS light will go out. This is because the ABS module needs to see wheel speed from all sensors before it can confirm all is OK. If you erase ALL FAULTS and even though you had no ABS faults, the ABS light will come on and the unit will need to be driven to get it to go out.
Q. I selected the adapter, protocol and then CONNECT, why is noting happening? A. Make sure the key is on, Make sure the Datalink adapter is properly connected, If you are using a USB to Serial adapter, Make sure the com port settings in Control Panel System Devices is correct. If any module is responding at all, the module you are trying to connect to may be faulty or the fuse could be blown. An example would be no engine data at all but I do see ABS data in the data view tab... This would suggest that the engine, engine data link wiring, or engine ECM Fuse is defective
If you have connected to other vehicles previously and no settings were changed, and the fuses and wiring is OK, Try disconnecting and switching to another protocol, The module may not support J1708 or J1939.
look at
the bottom of the PF-Diagnose
screen for an error message,
Email that message to
HINT: A good indicator that the ECM is powered and communicating OK, is the check engine light. When you turn the key on, the check engine light should illuminate for 2-5 seconds and go out. If it does, the ECM is powering up and has passed the self test. If it never lights or stays on constantly, you have a problem. The same holds true for most modules such as ABS or Transmission.
Try connecting to another vehicle.
NOTE: 6 PIN datalink ports are J1708 ONLY, do not select J1939. 9 PIN Datalink Ports support both J1708 and J1939 but not all modules support both, for example, if you want to look at the engine on a 2004 International 4000 series DT466, use J1708 for basic engine and J1939 for emissions related modules, if you want to look at the Body Controller, it is J1939 ONLY, you need to switch protocols. Another case would be a John Deere, it has a 9 PIN adapter but only supports J1939, there are no J1708 datalink wires in the port because there may not be any J1708 compatible modules on the equipment. Also note that the 9 PIN diagnostic port may also support other protocols such as second CAN or J1850
If you
still have a problem, contact
Support at
Q. PF-Diagnose CRASHES right after I select Connect, Why?
A. In Late August 2010, a Microsoft Update that addressed Database security caused a problem with PF-Diagnostics Database Engine used to look up descriptions and codes. This was corrected immediately by Pocketfleet and a newsletter was sent out to all registered users at the time. If you have a registered version and you are having issues with the program crashing just after you select CONNECT, email us and get a link to the updated version 1.0.9.23 or later ASAP. This version may also have new features.
Be sure to Go into Setup and reselect the Adapter and Protocol as updating may change the adapter back to default.
If you find PF-Diagnose only quits only on J1939 applications just a few seconds after connecting, contact PF-Support for an updated version ASAP that should eliminate this problem.
Q. Do I need to select the engine or the vehicle types in the drop-down boxes? A. You do not need to select them, they should select themselves once the program can read the data however, in some cases, mainly with off-road equipment, there is no serial number or engine make programmed into the ECM. In that case you are able to choose the correct make and model. This is necessary for proper code interpretation in the OEM versions.
Q. Is this program only good for Trucks? A. No, it will work on any system that uses the supported protocols currently J1587, J1708, and J1939. The system could be in a Wood Chipper, a Backhoe, A Sidewalk Plow, or any type of industrial, Marine, Agricultural system provided the above protocols are used. Keep in mind that some systems that use the datalink may not communicate because they do not use SAE standards such as Sauer-Danfoss or Pran. In one case, there is a utility vehicle that has a Cummins QSB, a Sauer-Danfoss Hydro-Static drive and a Pran Hydraulic controller for hydraulic functions and attachments. PF-Diagnose will work on the engine just fine but will not read the hydraulic controllers. One make of Industrial Wood Chipper uses a John Deere with J1939, it works just fine but there is no VIN so see the question above.
Q. Why will my USB-Link from Nexiq not connect?
A. The Nexiq USB-Link has had a number of problems with many programs and so quite a few updates have come out, you should update the firmware to the latest version and update the drivers to version 6. Check the Nexiq website for free downloads of the updated drivers and firmware. Also check the adapter using the test program provided by Nexiq, in some cases the USB plug in the bottom of the adapter gets broken, this is because the adapter hangs from the dash and the plug is touching the floor in such a way that when the mechanic gets into the cab and pushes against the adapter or bangs it, the plug gets jammed into the floor an it becomes damaged. To avoid this, use longer cables to the data-port so the adapter lies flat or hook the adapter so it does not hang straight down. the USB plug in the adapter has no real strain relief and is soldered directly on the circuit board making it the weak point on the adapter. Use the clips to secure the cable therefore protecting the USB port from stress or use in Bluetooth mode... As to the actual functioning, with the latest drivers it worked great! see the earlier FAQ regarding the USB-Link
In PF-Diagnose select NEXIQ Technologies USB-Link USB-Link or NEXIQ Technologies USB-Link BlueTooth USB-Link for both J1708 and J1939
Also make sure that your USB-link drivers and firmware are up-to-date!.
Does your Adapter work on both On and OFF road applications?
In many cases the connectors are the same, however some applications may require special adapters that we do not supply. You can make up your own or search the internet for a source. Below is the common 9 Pin Truck Datalink Port
NEXIQ Cable 444009 Has only J1708 also known as the Allison / CAT cable NEXIQ Cable 448013 Has all OBD-II protocols except J1708 known as the Pro-Link 448013 16-Pin J1962 (OBD II)
The yellow engines for example has a lug to prevent the use of the industrial connector on trucks but the supply an adapter with the correct end and the A and B wires may be switched. Some newer vehicles may have dual channel CAN and require a dual channel adapter such as the Noregon or Nexiq. See manufacturer details for CAN adapter requirements. PFDiagnose Adapters are single channel. This OEM Also uses a PIN on the OBD-II port that is normally reserved for another protocol, just another way to confuse diagnostic tools and increase costs... There are other spare pins that could have been used so that a normal cable would work but CAT elected to swap pins around so that a special cable is needed in light duty vehicles also.
Pocketfleet recommends that you only use proper connectors and only experienced technicians should connect to vehicles. The pin outs above are from Pinouts.com and Pocketfleet does not guarantee them to be accurate. Modifications are done at your own risk. Pocketfleet assumes no responsibility for injury or damages that may occur should your configuration differ.
Why do I get a "Side by Side Configuration error" and what is that?
The Side by Side Configuration error is because the Visual C++ Libraries were not installed during setup. The VC++ Libraries can be installed at any time, in either the downloaded file or the Disc if one was ordered, locate the folder vcredist_x86 and run the file vcredist_x86.exe, if you have the 64 bit operating system, CLICK HERE to download the 64 bit edition or they can be downloaded from Microsoft
Can I change parameters such as Horse Power or Max RPM?
No, PF-Diagnose is a diagnostic tool not a dealer tool although several dealerships do use PF-Diagnose. To change parameters you need to use the OEM software. PF-Diagnose is safe and can not change parameters or harm the ECM. It makes requests to see data and can request several tests or to have the codes erased, The ECM will respond only if it is safe to do so. PF-Diagnose does not interact directly with the modules operation. Dealer software if not used correctly can cause engine or ECM damage and usually requires OEM training to gain access to. Updating or changing an ECM incorrectly can render the ECM useless so PF-Diagnose will not support such features and recommends you take the vehicle to the dealer if parameter changes are required.
What is the support subscription and what if I need help after the first year?
The support subscription is an annual subscription that gives you free updates and support for each year you subscribe. Because updates require many hours of work and research and because support questions slow the development process, Pocketfleet charges an annual fee for those services after the initial year and is a common practice in the industry. We provide Email Support Only and may call you to facilitate a resolution but please do not demand we call you without emailing first.
If you elect to not subscribe and find you have a question not listed here or discover that the latest update has the feature you need and it has been over 1 year from the date you purchased the software, you will have to purchase the new version at the going retail price. With that you will get whatever support and service is available at that time. Please note that 80% of the questions we get asked can be answered by reading the product page, checking this page or by reading the manual.
Also note that our support staff can answer questions about the software as well as offer suggestions about fault codes and what may be the cause. All support questions are passed to a qualified diesel technician that has several expert certifications and 30 years experience.
Will this software work on European or Asian Trucks? That is not known, there have been reports of limited success from England and Germany on DAF, MAN and Paccar but for the most part UK trucks use J1939 and in North America, J1587, J1708, and J939 is common in class 8 trucks. PF-Diagnose supports J1587/J1708/J1939 and our adapter has 2 cables, Deutsch On-Highway 6 PIN and 9 PIN. We do not guarantee connectivity on any other protocol or on European vehicles because of the simple fact that we have not had the opportunity to test connectivity.
Pocketfleet is looking into a source for low cost special cables, currently these cables can cost well over $100 each from the adapter supplier if they have them at all.
The list of tested vehicles can be found on the product page These are vehicles that we have connected to and were able to view data and retrieve fault codes.
Q. I keep getting an error message "Incorrect Parameter" or "Invalid Parameter" What do I do?
A. This
may be caused by a non-standard
ecm identification string, to eliminate this error
message please contact
Q. Does PF-Diagnose perform Cyl Balance or cut-out tests? A. PF-Diagnose can perform standard and injector (buzz) tests on International DT series engine but for other engines, not at this time, These tests are OEM Specific and the codes to activate them are not published, for safety and security concerns we have not included these features. If you need to perform such tests, you will need to use the OEM software for the engine you need tested. We may add some test procedures for some engine families in the future but only if it is safe to do so.
Q. What adapter can I use with PF-Diagnose? A. PF-Diagnose Heavy Duty Only Edition is designed to work with any RP1210 compliant adapter however we only guarantee connectivity with the adapter we sell PF-Diagnose J1708/J1939 PFD100A3 Adapter, as many factors can affect connectivity. We have tested the following adapters
Also see Adapter Protocol List. If your adapter is not working, check to make sure the com port settings are correct, including a serial to USB adapter setting,, if the adapter is set to COM5 and the program is trying for an adapter on COM1, it will fail with Bad Client or the program may hang or freeze.
Also ensure that your adapter has the latest firmware and the latest drivers. Some drivers that are packaged with your adapter may cause problems and need updating. Please refer to the manufacturer of your adapter for the latest firmware and drivers.
Q. Why is this software so inexpensive? A. This software was developed because of expensive software. What's that you ask? Before PF-Diagnose, in order to read parameters and codes, you had to pay big dollars for software, We looked for such a package and found noting, in this day and age software can be developed and distributed in a cost effective manner and there is no need to charge thousands of dollars so we developed a solution that meets or exceeds the competitions software, and we did it at a price that is in our view, reasonable and affordable. The software may increase in cost but only as our costs increase.
Q. Why does PF-Diagnose need to connect to the Internet and is it safe to allow it through my firewall? A. PF-Diagnose connects to the PFD-Server to check for critical updates. It is safe to allow this to pass your firewall. PF-Diagnose does not send any data whatsoever to our server. What happens is PF-Diagnose accesses a file on the server that has the latest version number and it reads that file only. It then compares that number to the version you have installed and tells you that the version you have is out-dated or is up-to-date. This is the major version only (1.0.9.23), sub version numbers are not checked so please get into the habit of checking our versions page to see if any bug fixes or new features have been released .
Q. What type of warrantee do I get? A. SOFTWARE: There is no warrantee either expressed or implied on the software or on any damages either real or imagined resulting from the use of this product, use it at your own risk, see the terms under the user agreement that must be agreed to before the software will work. You will get 12 months of support and updates, and during that time, we will make every effort to resolve any problems with your software. If you subscribe to Updates and support, that support will continue for the life of the subscription. Pocketfleet does not refund software because once the key is issued, we can not withdraw the key. This is standard practice with software throughout the industry. Update subscriptions are also non-refundable and you can cancel at any time, once cancelled, you will still receive support until the expiry of your current subscription
HARDWARE: Our Adapters
have a 90 day replacement warrantee.
Should your adapter fail, you
will need to contact
SHIPPING: Pocketfleet ships via Canada Post or, if you wish to pay the difference, we will ship via Purolator Courier or UPS. You must request this prior to shipping. Once shipped, we have no more control over the speed that it is shipped at and will not take any action until it is clear that the parcel was lost, for Mail that is at least 6 to 8 Weeks for destinations outside Canada. A Tracking number will be provided to you when shipped, this will give you the same information we have as to the status of the shipment.
Q. When I connect to an International DT466 the PID List Changes a bit, Why?
A. PF-Diagnose uses SAE PIDs however, some manufacturers do not, in that case, where possible, PF-Diagnose will change the name of the PID to match the OEM use for that PID.
For example, This is a list of SAE PIDs as set out by the Society of Automotive Engineers recommended practices, the left column is the PID number
When connected to a DT466, PID 134 becomes Injection Control Pressure Desired. Aux. Gauge pressure 1 becomes EGR Position Desired.
When possible, PF-Diagnose will remap the PIDs to match the engine. On some cases, we do not know what remapping was done and so if you get a totally strange reading, this is why, the manufacturer has likely used that PID for another purpose we don't know about
EXAMPLE:
it is not possible for Aux Vacuum to be 818.6 PSI so it is likely that this is a remapped PID.
Q. Is there someone I can call to speak to directly? A. To keep the cost as low as possible we do not have telephone support. Support is via e-mail and is usually replied to within several hours or that same evening depending on the question. If you absolutely require a phone call, please provide your phone number and someone will call you in the evening or on the weekend. Please provide a specific time after 5pm eastern or during the weekend between 9am and 11PM eastern. All support is in English Only.
Q. Does PF-Diagnose show everything that the OEM software shows? A. No, PF-Diagnose has access to published PID, SID, SPN, and faults only. Some data is either sent on a proprietary protocol or using PID, SID, or SPNs set aside for proprietary use. Only the OEM Software has access to most of these. For example, Engine Oil Pressure is published and will display however Oil Pressure Sensor Volts is Proprietary and is not available in PF-Diagnose. Some Body controller and electrical system codes are proprietary as well, PF-Diagnose will display a large number of values in most cases however, and is a great, inexpensive, alternative to the OEM Diagnostic packages, if they will even sell it to you.
In short, PF-Diagnose will show more data than any other 3rd party software package we tested and many technicians report that the data available is more than enough to troubleshoot most failures. With thousands of code definitions, about 90% of the available fault codes are supported and we are adding more as they come available.
Q. What version of Windows do I need? A. PF-Diagnose works in Windows XP, Vista, or Windows 7. It has been tested in both 32bit and 64bit editions without issues however the adapter drivers, MDAC Database access drivers, and other device or application drivers you have may not be compatible and therefore you may experience lockups and other connection issues. All drivers were intended for Windows XP 32 bit so this is the best choice for that reason. If you have the proper device drivers, you can use any version of windows from XP to Windows 7
Here are a few Protocol Adapter Driver compatibility notes
Q. My copy was working and was registered, I tried it today and it is not registered! What do I do?
A. This is a bug caused by the
Daylight Savings Time clock
change. Unfortunately when
windows sets the clock back, it
changes the date and time files
were created also and that
caused PF-Diagnose to think it
was being hacked so it changed
the serial number, we apologise
for the inconvenience and will
issue a new key right away, just
send the machine ID and
new Serial number to
if the problem persists, update to the latest version that should correct this issue.
We regret having to put such strict locks on the software, it makes more work for us too, unfortunately a lot of people feel that stealing software is acceptable because it can be done in the privacy of their own home.... We want to protect our investment so we can continue to improve and support the product. Thank-You for understanding.
Q. Will the PFD Adapter you sell work with the OBD-II Protocols in the next release of PF-Diagnose? A. No, Our PFD100A3 adapter is J1587, J1708, and J1939 Only and is a low cost adapter that we found to have great performance and low cost. The Next release of PF-Diagnose will support all of the previous protocols plus all OBD-II protocols such as: J1850, J1850VPW, J1850PWM, ISO9141, ISO15765(OBD-II CAN), and ISO14230
Any RP1210A or RP1210B
adapter will work for J1587,
J1708 and J1939 provided the
adapter also supports J1708
and J1939
Here are a few, Not all of
these support OBD-II, look
for the protocol support
list.
NAV-Link or NAV-COM by
Movimento for HD
Applications or
Medium-Light duty CAN
Protocol
(RECOMMENDED) Movimento
Puma 2 (US VERSION) ALL Protocols including all OBD-II Nexiq USB-Link Bluetooth and USB, Nexiq WVL2 Wireless and USB, BlueLink
ALL Protocols
including all OBD-II
Price Varies by
distributor and
model
Dearborn DPA4 +, DPA4,
DPARF, DPA III Plus
J1708, J1939, CAN,
J1850 (OBD-II CAN
ONLY)
J1587, J1708 and J1939
Windows XP and Vista
Cost $498USD
Noregon JPRO Adapter
Supports CAN/J1939 and
J1708/J1587 concurrently
or individually
http://www.jprofleetproducts.com/resellers/
EATON MD-100 Adapter J1708 and J1939 Drivers available here http://www.roadranger.com/Roadranger/trainingsupport/ServiceRanger/Downloads/index.htm
Q. I keep getting a database error when I run PF-Diagnose, what can I do? A. PF-Diagnose uses Microsoft's database engine that is apart of Windows XP Service Pack 3 as well as Vista and Windows 7. If your version of windows is missing the database drivers or if they were not installed, you can install them by downloading and installing the file below.
If you are running WIndows 64bit, you may have the 64bit database drivers installed. PF-Diagnose is a 32bit program and required the 32 bit Database Drivers, please consult Microsoft on how to use 32 bit MDAC in a 32 bit system, it can be done. What we did was simply install Windows Office 2003 (32 bit) and that seems to work.
Q. Will the HD-OBD and OBD-II version work with my adapter? A. It depends on your adapter, OBD-II and HD-OBD require a pass-thru adapter that supports the J2534 API, see the specs of your adapter. The J2534 API includes the following protocols:
The RP1210 API includes the following protocols
The following Adapters have been tested and work with both RP1210 and J2534 APIs when used with the proper cable
Other adapters my work equally as well but have not been tested and therefore we can not comment on connectivity See the list of supported protocols below to verify your requirements when choosing an adapter Also see Adapter Protocol List.
Q. Does PF-Diagnose read International Injection Control Pressure? A. YES, PF-Diagnose will read and chart Injection control pressure for International DT series engines and it will also show Desired pressure which is key to diagnosing hard start/no start conditions.
Q. When I connect to an International with J1939 I get Unknown Body Controller codes, Why? A. To properly evaluate the codes PF-Diagnose needs to know that it is an International, often codes come before the VIN so before you connect, select International in the Engine Make and Body Controller Make drop-down boxes. Then when you connect, any codes will be properly matched to the OEM Descriptions. A. There are only 2 selections that you need to choose from NEXIQ Technologies USB-Link USB-Link This is the one you select when using the USB Cable NEXIQ Technologies USB-Link Bluetooth USB-Link - This is the one used with your Bluetooth adapter The other selections are listed because PF-Diagnose reads and displays all choices from the manufacturers ini file but many of these choices are for OEM applications only
Q. Where can I get the OBD Cable or other cables to use with my Nexiq? A. For cables that we do not sell, see your adapter manufacturer for cable options Q. How do I know what Protocol I have? A. PF-Diagnose Version 1.0 and 1.1 works with Most CLASS 8 and 9 and some class 7 Trucks. Version 1.2.xxx works with all classes 1-9. Below is a detailed list Also see Adapter Protocol List.
Q. Some Wabco ABS ECUs show up and some do not? What am I doing wrong? A. Nothing, Wabco makes ABS units and other modules but they seem to cater to all of the individual brands and therefore use many different protocols. Most use a proprietary Waco Protocol called JED 677 and unless they share the structure of that protocol, the generic tools will not have access. Most ECUs do however support another diagnostic protocol. For PF-Diagnose 1.1.0.17, these ECUs can be easily diagnosed.
WABCO D
Series Serial Numbers
446 004 3xx 0
446 004 4xx 0
446 003 4xx 0
Common in North America
for Heavy Duty Air ABS
What do I do if my
program is no longer
registered? This can happen
unfortunately, We have
taken steps to correct
this in the latest
release, the first time
was caused by Daylight
savings time issues in
Windows, and then a
Microsoft Update caused
an issue that we
compensated for.
We apologise for the
inconvenience and will
provide you with a fix
and replacement key if
you are affected by
these windows updates
You will not require a
support Ticket.
Please send an email
with: as long as the
software is still on the
same PC and is the same
edition, we will send
out a replacement key. Here is what you do.
You will get a link from
PF-Support to download
the latest version for
your edition, install
that update on your PC
and run it, You may
have to uninstall the
current copy off your PC
using control Panel's
Add or remove software
option, Once
installed, open the
setup in the tools menu,
go to the Registration
tab, copy the machine ID
and Serial Number very
carefully, send it to
Pocketfleet Support
along with the name the
software was purchased
under, within several
hours you will get a
reply with a key, enter
the key and select I
AGREE, exit and restart
PF-Diagnose and your
registration will be
restored and you will
have the latest database
and features for your
edition. If you purchased
PF-Diagnose less than 1
year ago If You Have had PF-Diagnose for more than 1 year and subscribed to the annual support and updates: Go to the Versions page, Download and install the latest update then email PF-Diagnose with the new Machine ID and Serial Number along with your name and company name if applicable. If you purchased PF-Diagnose more than one year ago and did not subscribe to annual support and updates: Go to the Downloads page, Purchase a support ticket at the bottom left side of the page, wait for Pocketfleet Support to contact you, Explain the problem and Pocketfleet Support will provide you with an updated executable only. Do not install the update from the versions page as it will not register and you will have to uninstall everything and reinstall then get the updated executable from support. ERROR CODE -6003 DURING INSTALL THIS IS DUE TO A PROBLEM WITH THE ADAPTER DRIVER,PF-DIAGNOSE WILL INSTALL NORMALLY, WITHOUT AN ADAPTER DRIVER, YOU CAN INSTALL YOUR ADAPTER DRIVERS NORMALLY AFTER OR BEFORE INSTALLING PF-DIAGNOSE AND IF YOU HAVE OUR PFDIAGNOSE ADAPTER, YOU WILL FIND THE ADAPTER DRIVERS ON YOUR CD UNDER PFD100A3 DRIVER OR IT IS AVAILABLE AT THE BOTTOM OF THE VERSIONS PAGE ON THIS WEBSITE.
Movimento Adapters. The NAV-LINK comes with a blue adapter and 9 PIN Deutsch Cable for Heavy Duty applications. This cable supports Dual CAN / J1939 / J1587 / J1708 When used with our PFD-201 J1962 cable, you will be able to connect to OBD-II vehicles that support CAN (ISO15765) for newer vehicles only. Please refer to the list of CAN vehicles up to 2008 ALL light and Medium vehicles newer than 2008 support CAN (ISO15765) and will work also. For legacy protocol coverage get Puma J1962 Cable 120-0124-001 1011 with the Black 40 PIN Molex to 25PIN DSUB adapter and use with the Movimento Puma 2 US Version only
Movimento NAV-LINK
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Pin 7 is J1708 - for CAT or
Allison or 9141 K Line for
other vehicles
